They had an issue with connecting me. Delayed by a month because they had no technician to send me (yes, 4 weeks past the agreed date – NO INTERNET). Apparently they don’t have their own technician and hire someone local (Rogers/Telus/Shaw)… Those prioritize their own customers and delay 3d party suppliers like TechSavvy. To my big surprise – the supervisor refused to take responsibility for the delay communicating to me something along the line “it happens”. The best they can offer is to refund me for the days I have not been connected, as if that was even negotiable! I don’t think any reputable company can afford itself to leave its customers with no internet for a month and then not take ownership. What else can happen?
The service is good. The fiber speed remains consistent, and it is a fiber-to-home connection. The only drawback is that it is currently limited to availability in Chatham-Kent.