Virgin Plus, formerly known as Virgin Mobile Canada, is a subsidiary of Bell Canada, offering a range of mobile and internet services across the country. Positioned as a value-focused carrier, Virgin Plus aims to provide competitive pricing, flexible plans, and a variety of member benefits to cater to a diverse customer base.
Key Highlights:
- Flexible Plans: Offers data, talk and text, or talk and text or basic plans to suit different user needs.
- Member Benefits: Access to exclusive deals, discounts, and experiences through the Virgin Plus Member Benefits program.
- Nationwide Coverage: Utilizes Bell’s extensive network infrastructure to ensure reliable service across Canada.
Overall Ratings & Breakdown
Overall Rating: 3.5/5
- ⭐⭐⭐⭐⭐ (Excellent) – 30%
- ⭐⭐⭐⭐☆ (Good) – 25%
- ⭐⭐⭐☆☆ (Average) – 20%
- ⭐⭐☆☆☆ (Poor) – 15%
- ⭐☆☆☆☆ (Bad) – 10%
Category Breakdown:
- Network Coverage & Performance: ⭐⭐⭐⭐☆ (4.0/5)
- Pricing & Plan Flexibility: ⭐⭐☆☆☆ (2.0/5)
- Customer Service: ⭐⭐⭐☆☆ (3.0/5)
- Data Speeds & Performance: ⭐⭐⭐⭐☆ (4.0/5)
Network Coverage & Performance
Virgin Plus leverages Bell Canada’s robust network, providing extensive coverage across urban and rural areas. Users generally experience reliable call quality and data connectivity.
Coverage Highlights:
- Urban Areas: Strong and consistent signal strength in cities like Toronto, Vancouver, and Montreal.
- Rural Areas: Decent coverage with occasional weak spots in very remote locations.
- Network Technology: Supports LTE and, in select areas, 5G services.
User Feedback:
- Many users appreciate the reliable coverage in metropolitan areas.
- Some rural users report occasional connectivity issues.
Pricing & Plan Flexibility
Virgin Plus offers a variety of plans, including unlimited talk and text, data-centric options, and customizable add-ons. However, some customers have expressed concerns about pricing competitiveness and plan structures.
Plan Options:
- Postpaid Plans: Offer data bundles, unlimited calling, and texting options.
- Add-Ons: International calling, extra data, and device protection services.
| Plan | Talk/Text | Data | Cost | |
|---|---|---|---|---|
| Virgin Plus - 250MB data, talk & text | 100 mins(Postpaid) | 0.25GBs | $19.00 | (Canada) |
| Virgin Plus - 4G Unlimited Calling & Texting - QC | Unlimited(Postpaid) | N/A | $20.00 | (Canada) |
| Virgin Plus - 4G Unlimited Calling & Texting | Unlimited(Postpaid) | N/A | $25.00 | (Canada) |
| Virgin Plus - 10GB data, talk & text - QC | Unlimited(Postpaid) | 10GBs | $34.00 | (Canada) |
| Virgin Plus - 60GB data, talk & text - QC | Unlimited(Postpaid) | 60GBs | $39.00 | (Canada) |
| Virgin Plus - 3GB data, talk & text | Unlimited(Postpaid) | 3GBs | $39.00 | (Canada) |
| Virgin Plus - 60GB data, talk & text | Unlimited(Postpaid) | 60GBs | $39.00 | (Canada) |
| Virgin Plus - 80GB data, Unlimited talk & text - QC | Unlimited(Postpaid) | 80GBs | $49.00 | (Canada) |
| Virgin Plus - 80GB data, talk & text | Unlimited(Postpaid) | 80GBs | $55.00 | (Canada) |
- Some customers feel that existing customer packages are more expensive than those for new customers, leading to dissatisfaction.
- Others have noted that while the service is reliable, the pricing could be more competitive.
Pros & Cons of Virgin Plus
- Extensive Coverage: Benefits from Bell’s nationwide network.
- Member Benefits: Access to exclusive deals and experiences.
- Flexible Plan Options: Variety of plans to cater to different needs.
- Customer Service Challenges: Reports of long wait times and unresolved issues.
- Pricing Concerns: Existing customers may face higher prices compared to new promotions.
- App Performance: Users have reported issues with the Virgin Plus app’s functionality.
Customer Reviews & Testimonials
Here are 10 real customer reviews sourced from various platforms:
- Vickey (Ontario) – ⭐⭐⭐⭐⭐
“I moved from Bell to Virgin best choice ever. No overages, no dropped calls. Same plan as Bell almost $40.00 cheaper.”
- Julie (Quebec) – ⭐⭐⭐⭐☆
“With them it’s easy to speak to an agent, consult and pay your bill, see the promotions associated with Virgin it’s simple. And I’ve never had a price surprise, always the same!”
- WAFAA (Montreal, Quebec) – ⭐⭐⭐⭐☆
“Existing customer package more expensive than new customer, no customer satisfaction unfortunately.”
- Reddit User – ⭐⭐⭐⭐⭐
“I hear mixed reviews but I’ve had nothing but great customer service experience with Virgin Plus and no issues with the internet.”
- Reddit User – ⭐⭐⭐☆☆
“I just left Virgin in favour of Bell. I work from home and my video calls would stall/lag about twice a day.” citeturn0search3
- Reddit User – ⭐⭐⭐⭐⭐
“I switched from Bell to Virgin 1 year ago, because it’s much cheaper. No regret, I never had any slowdown or interruption.”
- Reddit User – ⭐☆☆☆☆
“Stay the F away from Virgin Plus! You will be depressed if you went through what I had.”
- Reddit User – ⭐⭐⭐⭐☆
“I’ve been with Bell and Rogers in the past, and so far Virgin has been my favourite. I’d say give them a try.”
- Reddit User – ⭐⭐⭐☆☆
“Virgin was fine for many years for just general internet use. When we transitioned to two full-time work -from-home users, the performance suffered. The speeds we were getting were inconsistent, and video calls frequently dropped. We eventually switched to Bell and saw a noticeable improvement.”
- Google Review – ⭐⭐☆☆☆
“Virgin Plus was great at first, but their customer service response time has become frustrating. It takes too long to resolve simple issues, and their app is buggy.”
Competitor Comparison
Virgin Plus competes with Fido, Koodo, and Public Mobile in the mid-tier wireless space. Below is a comparison:
| Carrier | Network | Cheapest Plan | Customer Rating |
|---|---|---|---|
| Public Mobile (4g, 5g) | $15.00 (0.25GB) | (4) | |
| Koodo Mobile (3g, 4g) | $15.00 (0.25GB) | (3) | |
| Fido (4g, 3g) | $15.00 (0.25GB) | (2) | |
| Virgin Plus (4g, 3g) | $19.00 (0.25GB) | (2) |
🔍 Virgin Plus stands out for:
- Bell’s strong network coverage
- Exclusive member benefits & perks
However, it falls behind in customer service satisfaction and pricing competitiveness compared to Koodo and Fido.
Does Virgin Plus support 5G?
Can I bring my own phone to Virgin Plus?
Does Virgin Plus charge overage fees?
How does Virgin Plus’s roaming work?
Does Virgin Plus offer home internet?
Final Verdict: Is Virgin Plus Worth It?
Who Should Choose Virgin Plus?
✅ Customers looking for strong network coverage at mid-range pricing
✅ People who value extra perks and member-exclusive deals
Who Might Want to Look Elsewhere?
❌ Customers who need excellent customer service and fast resolution times
❌ People looking for the absolute cheapest plans (Public Mobile might be better)
❌ Users in rural areas, as coverage is better with Bell directly
❌ Does not offer a prepaid plan
📌 Final Thoughts:
Virgin Plus is a decent choice for users who want Bell’s network at a more affordable price while enjoying exclusive perks and member benefits. However, it struggles with customer service satisfaction and pricing for existing customers compared to new promotions.
🚀 Want to explore Virgin Plus’s latest offers? Visit Virgin Plus’s for current deals!
