Telus Communications is one of Canada’s largest telecommunications companies, providing a wide range of services, including wireless, internet, TV, and home phone solutions. With a strong commitment to customer satisfaction, Telus is recognized for its high-quality network, innovative services, and dedicated customer support. This article offers an in-depth look at Telus, its services, and a detailed guide on how to connect with its customer service team.
About Telus Communications
Founded in 1990, Telus is headquartered in Vancouver, British Columbia. The company is a major player in the Canadian telecom sector, competing with Rogers and Bell. Telus is known for its advanced network infrastructure, corporate social responsibility initiatives, and customer-first approach.
Key Highlights
- Leading provider of wireless, internet, TV, and business solutions in Canada.
- Extensive 5G network coverage.
- Strong focus on sustainability and community support.
- Offers health technology solutions through Telus Health.
Telus Services
Telus provides a broad spectrum of services designed for personal and business use. Below is a breakdown of its core services:
Mobile Plans
Telus is a leading wireless provider in Canada, offering various mobile plans and devices:
- Postpaid Plans: Unlimited data, nationwide calling, and 5G access.
- Prepaid Plans: Flexible and affordable mobile options.
- Family & Business Plans: Shared data and multi-line discounts.
- Device Financing: Purchase smartphones with installment plans.
- Pre-authorized Payments: Save $10/month with pre-authorized bank payments.
| Plan | Talk/Text | Data | Cost | Highlights | |
|---|---|---|---|---|---|
| Telus - Nationwide Talk & Text 15 | 100 mins(Prepaid) | 0.25GBs | $15.00 |
| (Canada) |
| Telus - Nationwide Talk & Text 25 | Unlimited(Prepaid) | 0.25GBs | $20.00 |
| (Canada) |
| Telus - Voice 35 | Unlimited(Postpaid) | N/A | $25.00 |
| (AB,BC,MB,NB,NL,NT,NS,NU,ON,PE,SK,YT) |
| Telus - Mobility for Good - 5GB 5G+ - Seniors | Unlimited(Postpaid) | 5GBs | $25.00 |
| (Canada) |
| Telus - Voice 40 | Unlimited(Postpaid) | N/A | $30.00 |
| (QC) |
Home Internet Plans
Telus provides high-speed internet solutions with different options:
- PureFibre Internet: Fibre-optic technology with speeds up to 2.5 Gbps.
- High-Speed DSL: Reliable internet for areas without fibre coverage.
- Smart Wi-Fi: Advanced routers and mesh Wi-Fi for seamless connectivity.
- Pre-authorized Payments: Save $5/month with pre-authorized payments.
| Plan Name | Speed | Monthly Usage | Monthly Price | For 2 years | |
|---|---|---|---|---|---|
| Telus - Mobile Internet 5GB | 2000 (Mobile) | 5 GB | $60.00 | $1,440 | |
| Telus Internet OPTIK 250/250 | 250/250 (Fibre) | Unlimited | $69.00 | $1,656 | |
| Telus Internet OPTIK 750/750 | 750/750 (Fibre) | Unlimited | $79.00 | $1,896 | |
| Telus Internet OPTIK GIGA | 940/940 (Fibre) | Unlimited | $89.00 | $2,136 | |
| Telus - Mobile Internet 20GB | 2000 (Mobile) | 20 GB | $90.00 | $2,160 |
TV Packages
Telus offers IPTV and streaming solutions through Telus Optik TV:
- Optik TV Packages: Customizable channel bundles.
- On-Demand Content: Access to Netflix, Prime Video, and Crave.
- Cloud PVR: Record and watch shows anytime.
Home Phone Services
Telus provides home phone services with features like:
- Unlimited Canada-wide calling.
- Call display, voicemail, and call forwarding.
- Competitive international calling rates.
Telus Business Solutions
Telus supports businesses with:
- Business Wireless Plans.
- High-Speed Internet & Cloud Solutions.
- Cybersecurity & IoT Services.
- Managed IT Services.
Telus Health
Telus Health offers digital healthcare solutions, including:
- Virtual healthcare services.
- Electronic medical records (EMR) for clinics.
- Pharmacy and telemedicine solutions.
Telus Customer Service: How to Connect
Telus provides multiple ways to reach customer support, ensuring convenient assistance.
1. Phone Support
Telus offers dedicated customer service numbers for different needs:- General Customer Support: 1-888-811-2323
- Wireless Support: 1-866-558-2273
- Internet & TV Support: 1-888-811-2323
- Business Support: 1-800-361-3311
2. Live Chat
Customers can access real-time support via Telus’ online chat feature:- Visit Telus Live Chat to connect with a representative.
3. Social Media Support
Telus offers customer service via social media platforms:- Twitter (X): @TELUSSupport
- Facebook: Telus
4. Telus Community Forums
Users can ask questions, share experiences, and get help from Telus experts:5. Telus Store Locations
Customers can visit a Telus retail store for in-person assistance:- Use the Telus Store Locator to find a nearby location.
Telus Communications is a leading telecom provider in Canada, offering wireless, internet, TV, and business solutions. With various customer service options available, including phone support, live chat, and in-store visits, Telus ensures a seamless customer experience. Whether you need technical support, billing assistance, or plan changes, Telus provides multiple ways to connect and get help.
we have a home phone that is not working it says the incoming line is not connecting .I am getting really frustrated trying to get service from telus