Search. Compare. Save.

I’ve been with them for 3 years for mobile service and never had any issue. Reliable, cheap and convenient.

GETTING CUSTOMER SERVICE IS FRUSTRATING.

LONG WAITS, THEN THE PERSON ANSWERING DOES NOT SPEAK CLEARLY, AND RESULTS PROMISED DO NOT MATERIALIZE.

Good

I shopped around for an affordable mobile service for my kid. I didn’t want anything too crazy, just a basic plan with a reasonable amount of data. However, reliable service is crucial so I could reach my kid or locate her whenever necessary. The Big Three (Rogers, Bell, and Telus) were too expensive, so I considered other options: Freedom, Koodo, Fizz, and a few others. Fizz was running a promotion at the beginning of this year, so I decided to try this Quebec-based company as they expand into Western Canada. If it didn’t work out, the worst case would be losing $15 for the purchased SIM card.

Registration and Activation

Registration was straightforward. I followed their online wizard and ensured to put in the correct address. The SIM card arrived in about 3 or 4 days. Entering the SIM card PIN they provided online and inserting the SIM into the phone took just a couple of minutes, and the activation was completed.

Service Reliability

Fizz’s signal strength is comparable to that of Freedom and Koodo. The download speed is around 20 Mbps, and the upload speed is around 5-8 Mbps. These numbers are only for reference as many factors can affect them. If you need much higher speeds, this may not be your best choice. For me, reliability is more important. Over the past 8 months, I have been able to locate my kid and stay in touch anytime within the city and surrounding areas without any issues.

Plan flexibility

Switching to a different mix of data, talk, and text is convenient. You can do this easily online. Adding perks and extras is also possible. For example, there is an option to add 24-hour unlimited data, although I haven’t tried it myself.

I recently made a trip to visit family out of town. While my daughter (14) and I were driving we had issues with the car so we stopped to call family for help and a tow service to get us to neatest town. It’s summer so it doesn’t get dark till 1030, so I felt ok if I had to wait. I tried to text and Google a tow service, but I had difficulties getting service, so I had to walk around to get a connection with a l9cal tower..it took walking up the road to get service. I won’t tell you how scary it is for a mom and her teen daughter to be alone, in the middle of no where..and can’t get service on phone, even using data and data roaming. I contacted freedom and all they could do is offer me a plan for 175 a month with a 3 month discount of 120 ..but after the discount it moves up to 173..but it still doesn’t address the problem with getting a reliable connection. I was so afraid for my daughter and I.. I couldn’t get my texts thru or get info on Google to find a tow service..so we’re switching to telus..they offer a way better plan and a tablet for 12$ a month for my kiddo as a back to school offer..don’t go with freedom..it’s not reliable and the customer service I’d not that great