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Incredibly poor customer service. Perfectly willing to waste your time saying “sorry that….” But in the end do nothing. 2 missed install dates. No help other than to reschedule 10 days later. Keep asking (6 times) to talk to supervisor, never received a call back. FULLY TONE DEAF

They had an issue with connecting me. Delayed by a month because they had no technician to send me (yes, 4 weeks past the agreed date – NO INTERNET). Apparently they don’t have their own technician and hire someone local (Rogers/Telus/Shaw)… Those prioritize their own customers and delay 3d party suppliers like TechSavvy. To my big surprise – the supervisor refused to take responsibility for the delay communicating to me something along the line “it happens”. The best they can offer is to refund me for the days I have not been connected, as if that was even negotiable! I don’t think any reputable company can afford itself to leave its customers with no internet for a month and then not take ownership. What else can happen?

To get you to switch to Telus, they lIE about pricing. When you challenge them on the lies, they tell you you misunderstood” The service is also less reliable than Rogers. if you spend anytime in underground parking and need the service to work in my experience Rogers is the better option.

They lie to get you to use telus service. lie about the price. and then raise the cost even if you have a term

The coupons they advertise don’t work. Why would I give my business to a liar company? Blocked and avoided from now on.

Answer their phones right away and when they say they will do something they do it.